Delivery & Exchanges

Delivery

Payment

  • Cash on delivery all over Pakistan.
  • Please keep the exact amount ready. Pay the rider first, then open the parcel. This is the courier's rule.

Delivery charges

  • Rs 200 on every order.
  • Free delivery on orders of Rs 8,000 or more.

Order confirmation

  • After you order, we call you or message you on WhatsApp to confirm.
  • We send your order only after it is confirmed.
  • If we cannot reach you within 3 days, the order is cancelled.

When we send your order

  • Confirmed orders are sent within 1 to 2 working days.
  • Orders are not sent on Sundays or public holidays. They go out the next working day.

Delivery time

  • Karachi, Lahore, Islamabad and Rawalpindi: 2 to 4 working days.
  • Other cities and towns: 5 to 7 working days.
  • Delivery can take longer during sales, public holidays and bad weather.

Tracking

  • We send your tracking number by WhatsApp or text message as soon as your order is sent.

Receiving your parcel

  • Please do not accept a parcel that is torn or looks opened. Refuse it and message us straight away.
  • Please make sure your address and phone number are correct. The courier will call you before delivering.
  • If the courier cannot reach you or deliver, the parcel comes back to us and the order is cancelled. To send it again, delivery is charged again. If you already paid online, we refund you, minus the delivery charge.
  • If your order has not arrived within 7 days of being sent, message us with your order number.

Where we deliver

  • All over Pakistan. We do not deliver outside Pakistan yet.

Exchanges & Refunds

You can exchange any Ranai piece within 7 days of delivery. We do not give cash refunds, except in the cases listed under Refunds below.

Size or design exchange

  • Message us on WhatsApp 0322 4889568 within 7 days of delivery. Tell us your order number and what you want instead (a different size or design). We need this in writing.
  • Stitched pieces must be unworn, unwashed and not altered, with all tags attached and in the original packing.
  • Please do not send anything back until we reply to your message.
  • Once we reply, send the piece back by courier to the address we send you. Write your order number on the parcel. You pay for this delivery.
  • When it reaches us and passes our check, we send your new piece. Rs 200 delivery is charged on the new parcel.
  • If the new piece costs more, you pay the difference. If it costs less, we give you the difference as store credit.
  • Exchanges depend on stock. If your new choice is sold out, you get store credit instead.

Faulty, damaged or wrong item

  • Damaged, wrong or missing item: message us within 7 days of delivery with your order number and clear photos.
  • A fault that only shows up later (for example, a seam that opens with normal careful use): message us as soon as you notice it.
  • For a missing item, please send a video of the parcel being opened, if you have one. We check every claim against our packing records.
  • If the colour or design is clearly different from the photos on our website, we treat it as a wrong item.
  • We replace it and pay the delivery both ways.
  • If we cannot replace it, we refund you in full.

Sale items

  • Items bought on sale can be exchanged for a different size only.
  • If a sale item is faulty or wrong, the faulty item rules above apply as normal.

We cannot exchange a piece when

  • The request is made more than 7 days after delivery.
  • It has been worn, washed or altered, or damaged after delivery.
  • Tags, labels or original packing are missing.
  • The only reason is that the colour looks slightly different on your screen. Colours can vary a little between screens and lighting.

Refunds

  • No cash refunds if you change your mind. We offer an exchange instead.
  • You get a refund only if: your item is faulty or wrong and we cannot replace it, or we cancel an order you already paid for online (for example, it sold out).
  • Refunds are paid within 7 working days: to your card or account if you paid online, or by bank transfer or mobile wallet in your name for cash-on-delivery orders.
  • Delivery charges are not refunded, unless the mistake was ours.

Changing or cancelling an order

  • You can change the size, design or address, or cancel your order, for free any time before it is sent. Just WhatsApp us with your order number.
  • Once it is sent, the exchange rules above apply.

Your legal rights

This policy does not take away any of your rights under Pakistani consumer law.

Questions? WhatsApp 0322 4889568.