You can exchange any Ranai piece within 7 days of delivery. We do not give cash refunds, except in the cases listed under Refunds below.
Size or design exchange
- Message us on WhatsApp 0322 4889568 within 7 days of delivery. Tell us your order number and what you want instead (a different size or design). We need this in writing.
- Stitched pieces must be unworn, unwashed and not altered, with all tags attached and in the original packing.
- Please do not send anything back until we reply to your message.
- Once we reply, send the piece back by courier to the address we send you. Write your order number on the parcel. You pay for this delivery.
- When it reaches us and passes our check, we send your new piece. Rs 200 delivery is charged on the new parcel.
- If the new piece costs more, you pay the difference. If it costs less, we give you the difference as store credit.
- Exchanges depend on stock. If your new choice is sold out, you get store credit instead.
Faulty, damaged or wrong item
- Damaged, wrong or missing item: message us within 7 days of delivery with your order number and clear photos.
- A fault that only shows up later (for example, a seam that opens with normal careful use): message us as soon as you notice it.
- For a missing item, please send a video of the parcel being opened, if you have one. We check every claim against our packing records.
- If the colour or design is clearly different from the photos on our website, we treat it as a wrong item.
- We replace it and pay the delivery both ways.
- If we cannot replace it, we refund you in full.
Sale items
- Items bought on sale can be exchanged for a different size only.
- If a sale item is faulty or wrong, the faulty item rules above apply as normal.
We cannot exchange a piece when
- The request is made more than 7 days after delivery.
- It has been worn, washed or altered, or damaged after delivery.
- Tags, labels or original packing are missing.
- The only reason is that the colour looks slightly different on your screen. Colours can vary a little between screens and lighting.
Refunds
- No cash refunds if you change your mind. We offer an exchange instead.
- You get a refund only if: your item is faulty or wrong and we cannot replace it, or we cancel an order you already paid for online (for example, it sold out).
- Refunds are paid within 7 working days: to your card or account if you paid online, or by bank transfer or mobile wallet in your name for cash-on-delivery orders.
- Delivery charges are not refunded, unless the mistake was ours.
Changing or cancelling an order
- You can change the size, design or address, or cancel your order, for free any time before it is sent. Just WhatsApp us with your order number.
- Once it is sent, the exchange rules above apply.
Your legal rights
This policy does not take away any of your rights under Pakistani consumer law.
Questions? WhatsApp 0322 4889568.