This policy explains what information Ranai collects when you visit ranaiofficial.com or place an order, and how we use it.
What we collect
When you order: your name, phone number, delivery address, email address (if you give one) and what you ordered. When you browse: basic information about your device and how you use the site, collected through cookies.
How we use it
To process, confirm and deliver your order; to contact you about your order by WhatsApp, phone, text or email; to handle exchanges and refunds; to stop fraud and fake orders; to improve our website; and, only if you sign up, to send you news and offers.
Who we share it with
Only with the companies that help us run the store: our courier (to deliver your order), our payment company (if you pay online), our website platform (Shopify) and our advertising and analytics partners. We never sell your information.
Cookies and advertising
We use cookies to keep the website working, to understand how it is used and to show you relevant ads on other websites and apps. You can turn cookies off in your browser settings.
How long we keep it
We keep order records for as long as the law requires for tax and accounts. We keep marketing sign-ups until you unsubscribe.
Your choices
You can ask to see, correct or delete your information, or unsubscribe from marketing at any time, by messaging us on WhatsApp.
Changes
We may update this policy from time to time. The latest version is always on this page.
Contact
Ranai. WhatsApp: 0322 4889568.